Skip to content

Please remember that at Clinton Savings Bank your privacy and security are our highest priority.

Personal Online Banking Internet Security Policy

Online/Cyber security is a real concern in today's world. Our personal Online Banking service platform supports TLS 1.2 and employ the highest level of encryption depending on your device of access and, in most cases, utilize 256 bit encryption. When you enroll for Online Banking, you will be provided with a user identification number and a temporary password, that you are required to change to a secure password known only to you. As an added security measure we recommend that you change your password every 90 days, however, you can change your password as often as you wish. In addition, repeated failed attempts will lock the service, and you must contact CSB during business hours at 888-744-4272 to reactivate the service.

We here at Clinton Savings Bank strongly advise that you do not include any confidential, non-public, or sensitive information, such as social security or account numbers - over the phone or through email. And please be careful of information you input when using a public hot spot wifi connection.  A great resource for learning more to protect yourself is at mass.gov's Financial Cybersecurity for Consumers page.

Reminder: Please remember to be aware of scams whether on the phone, through text or email. It is strongly advised that you never respond with any personal and confidential information such as your social security or account numbers of any sort. If you should ever be contacted by some means asking for personal banking information we advise you to call us back informing us of the incident. At Clinton Savings Bank we take your privacy and security seriously and will never ask for your personal information via a call, email or text.

Business Online Banking Security

Incidents of online fraud are on the rise in number and audacity. Clinton Savings Bank strongly suggests that best industry practices be employed to mitigate the risks associated with online fraud. There are strains of malicious software (malware) being introduced onto a computer system without the owner's knowledge or consent that may be undetected by anti-virus software. Some malicious software has the ability to lay dormant on a victim's computer until the victim accesses a banking website. Fraudsters intentionally target Small Businesses because they often lack proper defensive controls. Clinton Savings Bank strongly suggests that sound best industry practices be employed to mitigate the risks associated with online fraud. Businesses are particularly encouraged to review the following recommended best practices for more ways to protect against online fraud:

  • Use the most robust anti-virus and security software available and make sure it is active and automatically updated by the vendor on all computer workstations and laptops that are used to conduct Online Banking business
  • Be aware of public wifi networks
  • Educate your employees at least annually
  • Monitor account activity often
  • Review online activity by user and IP address
  • Reconcile your accounts in a timely manner
  • NEVER share company/user names and passwords or PINs (Personal Identification Number)
  • Change passwords regularly - at a minimum every 90 days
  • Use strong passwords that include numbers, symbols and/or capital letters
  • Do not use the same password on multiple websites
  • Avoid saving passwords to a computer
  • NEVER access the Bank's website for online banking from a public computer at a hotel, library, coffee house or other public wireless access point
  • Secure your Browser
  • Use a Dedicated PC for online banking – no access to email or web surfing
  • Utilize Dual Control features for outgoing monetary transactions (ACH & Wires)
  • Set Online Alerts if available
  • Log out when not in use
  • Document your Policy and Procedures with regards to online banking
  • Review your Policy and Procedures with your employees at least annually
  • Should fraud be detected, have documented procedures in place. Include key contact information and steps to alert appropriate parties
  • Consult your Insurance Agent for information regarding Cyber Liability Coverage
  • Open a separate account for incoming wires and other instances in which you may need to give out your business account number

Cybersecurity Tips

Since Clinton Savings Bank will not ask you to verify your personal account information over the phone or via e-mail, if you receive a phone call or e-mail asking you to verify any private information or if the call is not initiated by the Relationship Banker you know, contact the Bank directly at 888-744-4272 (4CSB).

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read our Privacy Policy for full details.